We dislike returns more than you do, so we make sure each one of our products is top-of-the-line exquisite quality. What we dislike even more than returns are companies that don’t stand by their products and don't treat their customers with respect when there happens to be an issue. Rest assured, we’re reasonable people and our goal is to make your HammockUniverse.com experience a great (and relaxing) one. Everyone appreciates a fair and clear return policy, here's ours:
We are proud of the durable materials and quality craftsmanship in all our products and guarantee them from manufacturer defects for a period of 1 year (90 days for commercial use or unless otherwise stated). In the case of a manufacturer defect or break under normal use, we will replace free of charge or refund the product within the first 30 days of reception. For the remaining 11months, we'll take care of all costs incurred to replace the defective part.
Customer Satisfaction Policy
We strive for total customer satisfaction and want you to be completely happy with your purchase! If you wish to return or exchange a product, please contact us within 30 days of receipt of your order. Products must be returned in new, unused, resalable condition and in their original packaging. Return shipping is paid by the customer.